Terms & Conditions

INFORMATION FOR CLIENTS AND CONSENT FOR TREATMENT

The following are the Terms and Conditions (the "Agreement") which govern your access and use of our online platform through which therapy and other services may be provided (collectively the "Platform"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website lgbtqjoy.com and its related apps.

By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").

SAFETY

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER (911) AND NOTIFY THE RELEVANT AUTHORITIES. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.

THE PLATFORM IS NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.

DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.

APPOINTMENTS AND CANCELLATIONS

You can cancel or reschedule your appointment online with 24 hour notice, no questions asked. For changes with less than 24 hour notice, 50% of the session cost will apply. If you miss your appointment without any notice, the full session cost will apply.

LIMITS OF CONFIDENTIALITY

All communication between clients and our therapists is kept strictly confidential. Your confidentiality is protected by law. We can only release information about our work together with your written permission, or where required by law. For example, we are required by law to release information in the following situations:

  1. There is a reasonable belief that you may harm yourself.

  2. There is a reasonable belief that you may harm someone else.

  3. There is reasonable evidence of the physical or sexual abuse of a minor or elder.

  4. In addition, a court order may require release of privileged communication.

Additionally, if you communicate with us over email, telephone, text messages, or the internet, we will do our best to safeguard and anonymize personal information but there is always inherent risk of a data breach or unauthorized access by third parties.

SESSION FEES

Payment is due at the time services are rendered. Our standard session fees are listed on the website. To ensure everyone has access to care, we also offer services on a sliding scale.

FOR NEW YORK CLIENTS

I understand that in order for me to receive virtual psychotherapy services on the Platform, I must be a resident of New York State. If I reside outside New York State and want to receive psychotherapy services, I must attend sessions in person in New York City.

FOR CLIENTS OUTSIDE OF NY - COACHING IS NOT THERAPY

Therapists on the Platform are licensed to provide therapy services in New York. For clients outside of New York, we offer coaching services and do not engage in the practice of therapy. For example, in coaching, we will not assess for, nor diagnose or treat mental health disorders. Rather, in coaching, we will determine your individual and/or relationship goals and the strategies you can use to obtain your goals. If issues arise that are best dealt with in a therapeutic context, we will refer you to a licensed therapist in your state.

CONSUMER SATISFACTION AND LEGAL REMEDIES

As a client you maintain complete responsibility for both your decisions and actions. Because of the complexity of human functioning, we cannot guarantee the outcome nor the impact on your life of any changes that you subsequently make. Each party agrees to indemnify, defend and hold harmless the other party, its agents, officers, and employees from and against any and all liability expenses including any defense costs and legal fees incurred in connection with claims for damages of any nature whatsoever, including but not limited to bodily injury, death, personal injury, or property damage arising from such party's performance or failure to perform its obligations hereunder.

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE THERAPIST SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY THERAPIST AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE PLATFORM IN THE 12 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.

If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

This section (limitation of liability) shall survive the termination or expiration of this Agreement.

CONSENT

I have read and received a copy of the above information and I hereby consent and agree to abide by these terms and conditions.